Delivery & Returns
All products are sent via Royal Mail First Class Post at no extra cost. Royal Mail aims to deliver UK First Class post on next working day but sometimes it may take a little longer. Please allow up to 7 working days for items to arrive before contacting us.
Please allow additional time for goods to arrive over Bank Holidays or over the Easter and Christmas periods.
All goods are sent via Royal Mail standard airmail. Delivery within Europe usually takes 5-7 working days. International orders usually take 5-10 working days. These are indicative and delivery can take longer depending on each country’s postal service. Occasionally International orders can get held up in customs and this may take up to 25 working days. Please allow the maximum amount of time for your order to arrive before contacting us and please allow additional time for orders to arrive over Bank Holidays or over the Easter and Christmas periods.
RETURNS, REFUNDS & EXCHANGES
If for any reason you are not completely happy with any non-customised items you have the right to cancel your order within 7 days of receiving the goods for a full refund. You must inform Pure Pearl Design by email and the items must be returned within 14 days in their original condition at the buyer’s expense. Please ensure sufficient packaging is used for any returns as you will be responsible for any damage that occurs during transit.
If the items are deemed to be faulty or incorrectly supplied then Pure Pearl Design will cover the return postage costs. A refund will only be issued to the same buyer and payment method that was originally used to purchase the goods.
We can NOT accept cancellations or returns on any custom made or personalised items. If an order is returned to us due to an incorrectly supplied address then Pure Pearl Design has the right to request the shipping cost in order to resend.
In the rare event that an item is not delivered, a replacement item will be issued which is exact to the item ordered originally. It may not be replaced for another item at the Buyer’s request. A refund may be given if the item is no longer available and there is no suitable substitute. This does not affect your statutory rights.
Please be aware that any additional duty, import taxes or redelivery costs relating to your country are the responsibility of the Buyer.